Assisted Treatment

Assisted treatment provides a guided step-by-step procedure for handling an event. The icon on an event button indicates that an assisted treatment procedure is available for that event.

 

Example of Event Button with Assisted Treatment Available

 

Example of an Assisted Treatment Window

 

Start Assisted Treatment

  • An event button with the icon is available in Event List, or the Event Detail bar.
  • Do one of the following:
  • Click the event button, and then, in the Information column, click Opens related treatment
  • Double-click the event button
  • The Assisted Treatment window opens. It displays the descriptor of the event that you are handling along the top, and below it a sequence of steps you must follow to handle that event. In Event List, the event button for that event is replaced by a blank placeholder to indicate it is under assisted treatment.
  • If assisted or investigative treatment of any other event was in progress, it is interrupted. You can only have one event in assisted or investigative treatment at any given time.

 

Send Event Handling Commands

From the event descriptor, use the icons in the Commands column to send any commands as they become available. The commands you must send will vary depending on configuration. A typical sequence may include:

  1. Click to acknowledge the event.
  1. After acknowledging the event, if the event caused a field panel to sound an audible alarm in the site, click to silence the panel, or click to turn it back.
  1. Click to reset the event.
  1. Click to close the event.

 

Check the Event Status

When no further commands are available, use the Event Status and Suggested Action columns to determine the next action you need to take. A typical sequence may include:

  1. Event Status = Waiting for condition:
  • Suggested Action = Complete operating procedure. No further commands are available because you must first complete at least the mandatory steps of the operating procedure. See Complete the Operating Procedure, below.
  • Suggested Action = Wait for condition. The event cannot be reset until the event source is back to normal. You must correct the situation that caused the event or wait for the Source Status to return to Quiet, before you can send the remaining commands.
  1. Event Status = Closed. You finished handling this event, and the event is ready to be cleared from the list.
    a. Click the event button again to deselect the event.
  • The Assisted Treatment window closes, and the event is removed from Event List.

 

Complete the Operating Procedure

The Steps pane on the left lists the tasks to perform to handle the event. Depending on the project configuration, some of steps may not be available during the treatment of an event.

Operating Procedure Steps

 

Step Information

 

Name

Description

1

Mandatory

Symbol that indicates a mandatory step.

2

Identifier

This number may or may not correspond to the execution order.

3

Description

Briefly describes the step type

4

Completion

Depending on the step's configuration, here you will initially see a white or gray check box:

  • A tooltip tells you that you cannot check off the step because you have not done all the actions required to complete the step (for example, complete a notification procedure or fill out and save an event treatment report).
  • A tooltip tells you that you that you can check off the step to mark it as completed.

Once you check off a step as executed, a checkmark icon displays in the place of the check box, to indicate that the step has been completed.

5

Execution

Graphically indicates the step's execution status as follows:

  • in progress
  • successfully executed
  • failed

6

Selection

Graphically indicates that the step is selected and the relevant application for performing that step is available in the Default tab of the Primary pane.

 

Workflow

  1. Click the step you want to execute.
    NOTE: When you move your mouse over a step, if the pointer turns into a hand it means you can execute that step. If the step is not available, this is usually because a preceding mandatory step needs to be completed first. In this case, try another step.
  • The step expands and is marked to indicate that it is being executed. Information and tools for performing that step display in the Default tab. For example, if you selected a document step, the document that you must read will display.
  1. Perform the tasks required for the selected step. For detailed instructions see:
  • Executing a Remote Notification Step in Assisted Treatment
  • When you complete the tasks required by the step, the check box alongside the step turns white , indicating that you can check it off. If the check box is gray , it means you cannot check off the step because you have not performed all the actions required to complete the step.
  1. Check off the step by clicking the white check box . This marks it as complete.
  • A checkmark displays in place of the check box to indicate the step was completed. An execution status icon underneath it indicates its outcome: success / failure / or in progress .
    NOTE: If you see a step that has been automatically checked off, this means it was automatically executed by the system (either immediately when the event occurred, when you initiated event handling, or depending on configuration).
  1. Repeat the preceding actions until you have completed at least all the mandatory procedure steps. Also complete any non-mandatory steps you want to perform.
  1. Some steps are repeatable, and in that case you can select and repeat them, even if they are already checked off. For example, you might want to consult the document in the document step again.
  1. Once you have completed the operating procedure, send any further event handling commands that become available to finish handling the event. See Send Event Handling Commands, above.

 

Open the Contextual Pane

You can use the Contextual pane to access properties and commands of a point without leaving the treatment window.

  1. To open the Contextual pane, in the window header, click the advanced layout icon .
  • The Operation and Extended Operation tabs display at the bottom of the window. Information, properties, and commands of the selected event display. From here you can:
    - Inspect the properties of the point.
    - View and execute any commands/actions available for that object.
    - View a detailed log of the event currently being handled.
  1. When you are finished, to hide the Contextual pane, click the primary layout icon .

 

Switch Between Assisted Treatment and Event List

You can switch back to check Event List, and handle other events from there, without interrupting the assisted treatment currently in progress.

  • The Assisted Treatment window displays in the foreground.
  1. In the Summary bar, do one of the following:
  • Click Open Event List .
  • Select Menu > Active Tasks > Event List.
  • Event List displays. The event that you are currently handling in assisted treatment is indicated by a blank placeholder in place of the event button. The Assisted Treatment window is moved to the background but not closed.
  1. (Optional) If required, you can select other events in Event List, and send event-handling commands from there. You cannot select the event that is currently in assisted treatment.
  1. To return to assisted treatment, in the Summary bar, do one of the following:
  • Click Close Event List .
  • Select Menu > Active Tasks > Assisted Treatment.
  • The Assisted Treatment window returns to the foreground and you can resume the procedure where you left off.

 

Interrupt Assisted Treatment of an Event

You can interrupt assisted treatment of an event at any time, and later resume the operating procedure from where you left off.

  • To interrupt assisted treatment of an event, do one of the following:
  • In the Assisted Treatment window, click the event button in the event descriptor along the top.
  • In Event List or the Event Detail bar, click the blank placeholder that displays in the position of the event button.
  • The Assisted Treatment window closes. In Event List, the event is deselected, and the event button displays again instead of the blank placeholder. The Event Status remains as it was when you interrupted handling the event. When you start assisted treatment of this event again, the procedure will resume from where you left off.

You can only have one event in assisted or investigative treatment at any given time. If you want to start assisted or investigative treatment of another event, this will interrupt any assisted/investigative treatment currently in progress. However, you can later resume the interrupted treatment from where you left off.

 

Finish Assisted Treatment of an Event

When you have sent all the required event- handling commands and completed at least the mandatory steps of the operating procedure, the Event Status changes to Closed, and the Suggested Action is Suspend the event.

  • Do one of the following:
  • In the Assisted Treatment window, click the event button in the event descriptor along the top.
  • In Event List or the Event Detail bar, click the blank placeholder that displays in the position of the event button.
  • The Assisted Treatment window closes, and the event is cleared from Event List.