Handle Logon and Startup Issues

Invalid username or password

If you enter an invalid user name or password, a message box informs you about invalid credentials, and you can retry to log on. If you exceed the configured number of configured attempts, you are locked from logging onto Desigo CC for a 5 minute lapse, after which only one more logon attempt is possible. If an incorrect password is entered again, your account will be locked for another 5 minute lapse.

See your Desigo CC Administrator for assistance.

System domain

The current version of Desigo CC supports only one domain. This means that you can only log on to the configured default domain. If the default domain name is not configured, the default station name and Desigo CC user (not Windows user) are available as domain instead.

If you belong to a domain different from the default, you can log on only as a Desigo CC user or local user under [station name]\[user name].

Client application startup issues

When trying to log onto Desigo CC, if the Client Profile is not found or the client license is not available, a message informs about these problems and the Desigo CC client will not start.

You must see your System Administrator for assistance.