Installation and Project Setup

User Interface

Reno

Reno Plus

Basic Alerting

Emails from reports
(Create a report and use Email as an Output device)

Y

Y

Recipients management
(Create, read, update and delete recipients and recipient groups)

Y

Y

Support of Email, SMS, ESPA-Pager

Y

Y

Trigger on events
(Define Event filters (Scopes, Time, Organization mode, alarm severity, discipline) which will trigger notifications automatically)

Y

Y

Trigger manually
(Allow to trigger incidents manually)

Y

Y

Monitor notification status
(Allow users to verify if notifications have been sent out and if configures Ack notifications have been received, using incidents or notifications browsers)

Y

Y

One level escalation
(If a recipient of a recipient group does not ACK the reception of a notification, then it shall be escalated to the next person in the same group)

Y

Y

Easy buttons
(Users can trigger manual notifications by clicking on a graphical button on a Desigo CC graphic page)

Y

Y

One trigger to send multiple notifications
(Filters are defined in incident templates and can trigger multiple notifications with different content sent to different recipients)

Y

Y

Notification folders
(Incident and notification templates can be organized in folders and sub folders)

Y

Y

Handling of special characters
(ö --> oe, é --> e,
Special characters can be replaced by standard characters for pagers, which cannot display the special characters)

Y

Y

Double byte character support for SMS for non-Latin character. Language
(As e.g. Chinese, Cyrillic, Arabic, Hebrew,
With UCS-2 character encoding non-Latin characters can be sent via SMS)

Y

Y

Validation support
(When manually sending out notifications, the validation process (e.g. 4 eyes principle) can be fulfilled)

Y

Y

Import/export recipients
(recipients can be imported and exported to using formats like csv, XML)

Y

Y

Add attachments to Emails
(Email notifications can be sent with fixed file attachments or with a dynamic graphic attachment which is related to the triggering event)

Y

Y

Active directory import or recipients
(Recipients can be imported from Active directories)

Y

Y

Advanced Alerting

Active or inactive recipients
(Recipients can be set to inactive so they will not receive any notifications)

-

Y

Scheduler / Calendar for recipients
(The availability of recipients can be defined with Desigo CC Management Schedulers/Calendars)

-

Y

Recipient time zones
(Recipients can belong to different time zones. Date/time in notifications will be adapted accordingly)

-

Y

Multi-level escalation
(If nobody of the recipients belonging to the same recipient group ACK's the reception of the notification it can be escalated to the next group. This behavior can be repeated)

-

Y

Device-level escalation
(If a recipient can be reached via multiple devices (e.g. Email or SMS) and the recipient does not ACK on the first device it will be escalated to the next device of the same recipient)

-

Y

Message optimization to avoid notification bursts
(The user can configure notifications so that event bursts will not generate notification bursts)

-

Y

Advanced Message tailoring (scripts)
(With Java scripts the user can fine tune the message content according to customer needs)

-

Y

Support of IP Modems for SMS
(IP Modems can be connected to Desigo CC to send out SMS)

Y

Y

Cloud Service for SMS
(A Cloud Service can be used to send out a large amount of SMS in a fast way)

-

Y