Browse Notifications Tab

The System Browser displays the hierarchy of the Notification node:

When the user clicks the Browse Notifications tab, the following image displays:

	Name	Description
1	Notifications	Displays the section name.
2	Status	Displays the current state of the notification.
3	Notification	Displays the description of the notification.
4	Search	Allows the user to search for a particular notification from the list of notifications.
5	Date and Time	Displays the launch date and time of the notification.
6	Incident	Displays the description of the initiated incident under which the corresponding notification is launched.
7	Advanced Search Options	Displays the advanced search options available for searching a notification.
8	Refresh	Refreshes the window.

Advanced Search Options

This section displays the advanced search options for a notification.

	Name	Description
1	Status	Allows the operator to search the notification according to its status. For example, Active, Suspended, Scheduled or Pending, Updated, Expired or Completed, and Canceled or Failed.
2	Type	Allows the operator to select the type as Message
3	Owner	Displays the ID of the user who initiates the incident.
4	From	Allows the operator to select the starting notification launch date and time for searching the notification.
5	To	Allows the operator to select the ending notification launch date and time for searching the notification.
6	Type	Allows the operator to select one from the two available options: End device Recipient user
7	Name	Allows the operator to search a notification by entering the name of the recipient.
8	Clear	Clears all the previous selections.
9	Search	Starts the search operation.

When the user selects a notification, the details of the corresponding notification are displayed. The following image displays the details of a message template:

Message Status: Displays the status of the selected message template and other details like type, owner, last action time, incident initiation time, priority, escalation, and total number of recipients. The Message Status section also displays options for suspending, resuming, and canceling a message template.
Message Content and Control: Displays the details of the message content.

Message Status

The Message Status section displays the current message state, and message details such as message type, owner, last action time, incident initiation time, priority, acknowledgment period, and so on. This section allows the user to suspend, resume, and cancel a message.

	Name	Description
1	Message State	Displays the current message state.
2	Type	Displays the message type. For example, Life-Safety Alert.
3	Owner	Displays the name of the user who initiated the incident.
4	Last action time	Displays the date and time of the last change in the message.
5	Incident initiation time	Displays the incident initiation date and time.
6	Priority	Displays the priority of the message.
7	Acknowledgment period	Displays the period during which recipient users can acknowledge the receipt of the message if acknowledgments are enabled for the message.
8	Escalation Status	Displays the status of escalation from the following: Not configured Escalation is not configured for this message Not escalated Escalation is configured for this message but has not occurred yet. Escalated The message is escalated and the associated notification is launched. Blocked Escalation is blocked and cannot be enabled again.
9	Suspend	Suspends a message.
10	Resume	Resumes a suspended message.
11	Cancel	Cancels a message.
12	Block Escalation	Blocks escalation of a message for which the escalation option is configured and escalation has not occurred yet.
13	Total number of recipients	Displays the total number of message recipients.
14	Delivered	Displays the percentage of recipients to whom the corresponding message is delivered. NOTE: The delivery of the messages is tracked by Notification in the following ways: 1. Delivery to the end devices. 2. Delivery to the intermediate devices like SMTP, and so on.
15	Failed	Displays the percentage of recipients to whom the corresponding message could not be delivered.
16	In Delivery	Displays the percentage of recipients to whom the corresponding message is still in delivery.
17	On-Time Delivery	Displays the percentage of recipients to whom the corresponding message was sent within the expected delivery time (as specified at the driver level). The on-time delivery percentage is visible only for messages with high priority; all messages with priority other than high have this detail hidden.
18	Acknowledged	Displays the percentage of recipient users who have acknowledged the receipt of the message if acknowledgments are enabled for the message. NOTE: The percentage of acknowledgment is calculated based on the number of recipient users only.
19	Not yet acknowledged	If acknowledgments are enabled for the message, displays the percentage of recipient users who have not yet acknowledged the receipt of the message.

Message State
	Name	Description
	Launching	Displays the state when the incident is initiated and the associated message is not launched yet. NOTE: If a message is stuck in `Launching` state for an extended time period, cancel the message delivery. The state of the message is changed to `Canceling` and is moved to `Canceled` state automatically after 10 minutes.
	Launched	Displays the state when the message is launched. When a message with audio synchronization capable devices as system end devices is launched, then the message state is changed to `Launched` only when audio playing is finished on the corresponding system end devices.
	Scheduled	Displays the state when the Incident is initiated and the message associated with the incident is scheduled to be launched after the specified time.
	Updating	Displays the state when the user updates the message.
	Updated	Displays the state when the message goes through following three phases: Delivery of the message is stopped Message is removed New message is launched
	Suspending	Displays this intermediate state when the user suspends a message but the corresponding message is not yet suspended. NOTE: If a message is stuck in `Suspending` state for an extended time period, cancel the message delivery. The status of the message status is then changed to `Canceling` and is moved to `Canceled` state automatically after 10 minutes.
	Suspended_Active	Displays the state when the user suspends an unscheduled message and when the corresponding message has reached the `Suspended` state.
	Suspended_Schedule	Displays the state when the user suspends the scheduled message and when the corresponding message has reached the `Suspended` state.
	Canceling	Displays the state when the user cancels the message, but the message is not canceled yet. This is an intermediate state. NOTE: If a message is stuck in `Canceling` state for more than 10 minutes, the message is automatically moved to `Canceled` state.
	Canceled	Displays the state when the message is in one of the two phases after the user cancels the message: Delivery of the message has been stopped Message is removed
	Expiring	Displays the state when Notification expires the message but the message has not officially expired yet. This is an intermediate state. NOTE: If a message is stuck in `Expiring` state for more than 10 minutes, the message is automatically moved to the `Expired` state.
	Expired	Displays the state when the message is under one of the two phases after the Notification expires the message: Delivery of the message has been stopped Message is removed
	Initialized	Displays when the incident is initiated and if its starting mode is either Manual or Auto. In case of Auto, only if the delay time is specified, the incident is in Initialized state.

Message Content and Control

This section displays the message content details.

Item	Name	Description
1	Show text content	Displays the textual content of the message template.
2	Show audio content	Displays the audio content of the message template.
3	Show other file content	Displays the other file content like .pdf or video of the message template.
4	Show recipients content	Displays the list of recipients of the message template.
5	Show control options content	Displays the priority and priority tolerance of the message template.
6	Select language for content configuration	Allows the user to select the language-specific content entered at the time of message configuration.
7	Update (Available only for Reno Plus license users)	Allows the user to update the control options, recipients, audio, multimedia contents and user variables in text content.
8	Launch copy (Available only for Reno Plus license users)	Allows the user to launch the message under an existing incident.
9	Save as (Available only for Reno Plus license users)	Allows the user to save the message template under a new name.

Show the Text Content of a Message Template

This section displays the textual content of a message.

Select Language for Content Configuration: Allows the user to select the language-specific content entered at the time of message configuration.
Variable: Displays the variable entered at the time of message configuration.
Value: Allows the user to enter the value of event variables and user variables. The operator cannot change the value of system variables.
Title: Displays the message title. For example, Fire.
Short Text: Displays the short description of the message.
Long Text: Displays the detailed description of the message.
Preview: Displays the preview of the message text content.

Show the Audio Content of a Message

	Name	Description
1	Browse	Allows the user to navigate to the desired location for the audio file selection.
2	Select Language for Content Configuration	Allows the user to select the language-specific content entered at the time of message configuration.
3	File name	Displays the name of the audio file.
4	Remaining attachment files size	Displays the available file size in KB. NOTE: The maximum allowed attachment size is 10MB.
5	Audio slider	Displays the progress of the audio file while the corresponding audio file is being played.
6	Play	Plays the audio file.
7	Pause	Pauses the audio file.
8	Stop	Stops the audio file.
9	Record	Records an audio file.
10	Reset	Resets only the audio file configured for the currently selected language.
11	Reset all	Resets the audio file content configured for all languages.
12	Volume	Increases or decreases the sound level output of the audio file.

Show the Other File Content of a Message Template

This section displays the other file content of a message.

Browse: Allows the user to navigate to the desired location for the other file selection.
Select Language for Content Configuration: Allows the user to select the language-specific content entered at the time of message configuration.
Files: Displays the name of the file.
Remaining attachment files size: Displays the available file size in KB.
NOTE: The maximum allowed attachment size is 10MB.
Reset: Resets only the multimedia file configured for the currently selected language.
Reset All: Resets the file content (video, pdf or text file fields) configured for all languages.
View: Allows the user to view the multimedia file.

Show the Recipients of a Message

Select Language for Content Configuration: Allows the user to select the language-specific content entered at the time of message configuration.
Search: Search for a particular recipients from the list of recipients.
Type: Displays the icons of a recipient type for the recipients.
Name: Displays the names of the recipients.
Device: Displays the device address associated with the recipient.
Device Name: Displays the device type associated with the recipient.
Status: Displays the message delivery status to the corresponding recipient.
The not resolvable status appears in following scenarios,

Corresponding driver is not created.
Corresponding driver is created but does not navigates to the recipient editor before sending the notification.

Acknowledged: Displays the acknowledgment status of the recipient for the message with acknowledgment settings configured.

- Represents that the recipient user has acknowledged the receipt of message.

Show the Control Options Content of a Message Template

This section displays the control options of a message.

Select Language for Content Configuration: Allows the user to select the language-specific content entered at the time of message configuration.
Priority: Allows the user to select the priority of the message.
Expiration: Allows the user to select the expiration time for the message.
Acknowledgment: Allows the user to request the collection of acknowledgments.
Enable escalation: Select the check box to enable escalation configuration.
Escalation rule: Allows the user to:

select an operator, such as, less than <, greater than >, and so on from the drop-down list
enter the value
select the percentage % or exact value indicator # from the drop-down list
select the condition for escalation, for example, Delivery fails from the drop-down list.

Notification template: For message templates that are part of an incident template, this field allows users to select a targeted notification template from the drop-down list. Alternatively, the user may drag and drop a stand-alone notification template from the System Browser hierarchy to configure the targeted notification template.
NOTE: Notification templates cannot be dragged and dropped for escalation in Windows App clients. For Windows App clients, users need to select a targeted notification template from the drop-down list.
Anonymous acknowledgments: Allows the user to include the acknowledgments that are not mapped to any recipient user as valid acknowledgments to be considered for the escalation rule.
Delivery mode: Allows the user to select the mode of delivery of the message to the recipient user.
Acknowledgment Period: Allows the user to define the time period starting from the start of delivery of a message during which the system will collect and evaluate the acknowledgments.