SNMP Troubleshooting

This section covers several areas of troubleshooting.

Troubleshooting SNMP Driver Error

A tool can show the object name based on the numeric data System, Datapoint, and Element.

When an SNMP property is not read properly (#COM state), the Log Viewer indicates the SNMP driver error. However, the WCCOASNMP log contains the SNMP Object Identifier (OID), based on a numeric value (composed by <System>.<Datapoint>.<Element>), and fails to provide a direct reference to the affected object in System Browser.

Do the following:

  • From command line, run the tool WCCOAToolnameToId.exe with the following three parameters:
    -proj <project name> <System>.<Datapoint>.<Element>

    For example: WCCOAToolnameToId.exe -proj MyProject 4.625082.6
  • If found, the name of the corresponding object displays.

 

Troubleshooting Low Paper or Low Toner in SNMP Printers

Depending on the specific printer driver, the default behavior of Desigo CC SNMP-capable printers is to detect no paper and no toner even if paper or toner are low.

To detect low paper or low toner do the following:

  1. In System Browser, select Project > Field Networks > [SNMP network] > [SNMP printer].
  1. Select the Extended Operation tab.
  1. For each of the following properties, select True and then click Apply:
  • Enable Low Paper Detection
  • Enable Low Toner Detection