SORIS Troubleshooting

This section covers several areas of troubleshooting. Select the topic that most closely relates to the issue you want to resolve:

Communication Issues

  • You have communication problems between the adapter and the device.
  • You have Chrome, Firefox, or PostMan available.
  1. In the browser address bar, enter in the URL and Port number of your adapter.
  1. Press ENTER.
  • A list of all the objects in your adapter displays, with individual entries similar to the following:
    {“uri”:http://136.157.123.174:8080/Lifx_Bulb1,“rel”:“td”}
  1. If you do not see the expected results, make sure you have entered the correct URL and port number, and make sure there are no syntax errors for your entry. You may need to edit firewall settings to allow communication through your selected port. If your permissions do not allow you to modify the firewall settings, check with your System Administrator.

Diagnostic Information

  • Requests involving the SORIS driver are not performing as quickly as you expect, so you would like to debug the driver.
  1. Click Start.
  1. In the Search field, enter console.
  1. In the Programs section, select WinCC OA [version] Console.
  • The Console dialog box displays.
  1. In the Manager section, double-click WCCOASORISDriver, enter –dbg 26, then click OK.
  • The Log Viewer displays all driver activity, including timing and error information for each HTTP(S) request the driver sends.
  1. Restart the SORIS driver.

Discovery Issues

  • You have clicked the Discover button in the Operation or Extended Operation tab, and your objects are not displaying in System Browser.
  1. In a web browser, enter the IP address and port number of your adapter, and look for the list of devices.
  1. Make sure the object model name is correct in your adapter. Remember, it is case sensitive.
  1. Click Start.
  1. In the Search field, enter trace viewer.
  1. In the Programs section, select Desigo CC Trace Viewer.
  • The Trace Viewer dialog box displays.
  1. Click the Settings tab.
  1. In the Modules section, double-click CoHo.
  1. Double-click CoHo.REST.
  1. Select CoHoREST.General and CoHoREST.LockManager, and then click Trace On.
  1. In the Tracing section, select the applicable priorities you want displayed in the log file.
  1. In the remaining sections, complete the desired fields.
  1. To view log results, click the PVSS_II.log tab.

Statistical Information

  • You would like to view SORISDriver statistical information.
  • System Manager is in Engineering mode.
  1. In System Browser, select Management View.
  1. Depending on where the SORIS driver is located, select one of the following:
  • Project > Management System > Servers > Main Server > Drivers [name of driver]
  • Project > Management System > FEPs > [FEP station] > Drivers [name of driver]
  1. The Operation tab displays statistical data. There, you can view how many requests are being processed each minute, and you can also view the queue size. If the queue size is not staying close to 0, that could be an indication that the driver is overloaded. You can correct this by polling less frequently or by adding more polling threads to the driver.