Recurring Events

A recurring event occurs when the same event source repeatedly generates the same condition. More specifically, this happens when the same property of a field point continuously switches between the active and quiet states. For instructions, see Handling Recurrences of an Event.

If allowed by the Client Profile, in Event List, recurring events are grouped together under a parent event, which acts as a container for them. The parent event has a Counter field in its event descriptor that indicates the total number of occurrences. This counter automatically increments whenever the same event recurs.

 

Information Contained in the Parent Recurrent Event

The parent event descriptor always displays the most recent recurrence of the event, (which also corresponds with the topmost recurrence of the set), along with the following summary information:

  • Event Status of the most important recurrence (priority order is Unprocessed, Waiting for condition, then Ready to be closed)
  • Source Status of the most recent recurrence
  • ID of the event identified by [...] indicating the range between the first and the last recurrence (for example, 3201…3245)
  • Counter indicating the total number of times this event has recurred.

Children of a Recurring Event

You can expand a recurring event by clicking its Counter field. The children of a recurring event display under the parent event. The children are always sorted by date and time in ascending order, irrespective of what sorting is applied to Event List.

Tags and Filters Applied to Recurring Events

When you apply tags or filters to Event List:

  • Tagging/untagging a parent event affects all its child recurrences.
  • You can also separately tag/untag an individual child recurrence.
  • If you tag a recurring event (parent plus all its children) and apply a Hide tagged events filter, a new recurrence of that event will cause only the parent event to display again, along with the new recurrence. (The other recurrences will remain hidden).
  • The Counter field in the parent event always shows the total number of recurrences, irrespective of whether they are tagged, untagged, or filtered.
  • When filtering recurring events, the filter applies only to the parent event, except for the Filter by Tag that also applies to any child recurrences.

Assisted or Investigative Treatment of Recurring Events

You can start investigative/assisted treatment of a recurring event in the same way that you would for a non-recurring event. For instructions see Handling an Event with Investigative Treatment and Handling Events with Assisted Treatment.

In the case of assisted treatment, depending on configuration you may be able to follow an assisted procedure for each child recurrence separately, or there may be a single assisted procedure that applies to the entire set of recurrences.