BACnet Driver Troubleshooting

The following table is designed to help you resolve issues while configuring and running the- BACnet driver.

Problem

Cause

Resolution

During a new installation, you are unable to configure or add a BACnet driver.

The PMON user account is set to an account without administrative privileges.

  • In SMC, change the original account to a PMON user account with administrative rights, and then configure the BACnet Driver.
  • After configuring the driver, change the PMON user account back to the original account.

    For more information, see Engineering Reference > Project Setup > SMC Troubleshooting > Troubleshooting Projects.

After trying to start the driver, the Manager Status is Failed, and the Network Status is Not Reachable.

The driver is not properly configured.

  • Follow the instructions for Configuring Basic Driver Settings in the Step-by-Step section.

The Manager Status is Failed, an alarm is generated, and the Device State is Not Reachable.

The device hosting the driver is disconnected.

  • Make sure the device hosting the driver is connected.