SNMP Troubleshooting
This section covers several areas of troubleshooting.
Troubleshooting SNMP Driver Error
A tool can show the object name based on the numeric data System, Datapoint, and Element.
When an SNMP property is not read properly (#COM
state), the Log Viewer indicates the SNMP driver error. However, the WCCOASNMP log contains the SNMP Object Identifier (OID), based on a numeric value (composed by <System>.<Datapoint>.<Element>), and fails to provide a direct reference to the affected object in System Browser.
Do the following:
- From command line, run the tool WCCOAToolnameToId.exe with the following three parameters:
-proj <project name> <System>.<Datapoint>.<Element>
For example: WCCOAToolnameToId.exe -proj MyProject 4.625082.6
- If found, the name of the corresponding object displays.
Troubleshooting Low Paper or Low Toner in SNMP Printers
Depending on the specific printer driver, the default behavior of Desigo CC SNMP-capable printers is to detect no paper and no toner even if paper or toner are low.
To detect low paper or low toner do the following:
- In System Browser, select Project > Field Networks > [SNMP network] > [SNMP printer].
- Select the Extended Operation tab.
- For each of the following properties, select True and then click Apply:
- Enable Low Paper Detection
- Enable Low Toner Detection