Handling Recurrences of an Event

A recurring event occurs when the same event source repeatedly generates the same condition, for example because it repeatedly switches between the Active and Quiet states. In some Client Profiles, recurring events are grouped together under a parent event, which acts as a container for them. The parent event has a Counter field in its descriptor that indicates the total number of occurrences. For background information, see the reference section.

 

Expand or Hide Recurrences of a Parent Event

  • The Counter column in the event descriptor of an event contains a number, which means it is a parent recurring event.
  1. To expand the individual recurrences, in Event List, click inside the Counter column of the parent event.
    NOTE: Although the Counter column is also visible in the Event Detail bar, Investigative Treatment, and Assisted Treatment windows, you can only expand the individual recurrences of an event within Event List.
  • All the recurrences of this event display underneath the parent event. The recurrences have smaller event buttons than the parent event and are sorted most recent on top.
    NOTE: While the recurrences are expanded like this you cannot filter Event List. However, you can first filter Event List and then expand the recurrences.
  1. To hide the recurrences, click inside the Counter column of the parent event again.

 

Handle all Recurrences Together from a Parent Event

You can handle all the recurrences of an event at the same time by selecting the parent event and sending event-handling commands from there. You can do this from Event List, but also from the Event Detail bar, and from the Investigative Treatment or Assisted Treatment windows.

  • The Counter column in the event descriptor of an event contains a number, which means it is a parent recurring event.
  1. Select the parent recurring event by clicking its event button.
    NOTE: You can also use the CTRL and/or SHIFT keys to select multiple events—but such a selection can only include parent events. You cannot, for example, select a parent event and an individual child recurrence belonging to a different parent event.
  1. Send event-handling commands from the parent descriptor in the normal way.
  • Each command you send from the parent is sent to all the child recurrences as well. For example, if you acknowledge the parent event, all its recurrences are acknowledged as well.

 

Handle Individual Recurrences Separately

You can handle one or multiple individual recurrences of an event separately, rather than handling them all at the same time from the parent event.

  1. In Event List, click inside the Counter column of the event you want to handle to expand its recurrences.
  • The child recurrences display under the parent event. Note that the topmost child recurrence always corresponds to the parent event.
  1. Select the child recurrence that you want to handle by clicking its event button. You can also use the CTRL and/or SHIFT keys to select multiple child recurrences, but they must all belong to the same parent event.
  1. Send event-handling commands from the child recurrence descriptor in the normal way.
  • Each command will only be sent to the selected child recurrence.
  1. When you finish handling an individual child recurrence (typically, after you send a Reset or Close command), it will be cleared from the list when you deselect it.
    NOTE: Since the topmost child recurrence corresponds to the parent event, any commands you send to it will also affect the parent event. If the topmost child recurrence is cleared from the list, the next most recent child recurrence in the set becomes the topmost one, and the details of the parent event will refresh to show its data.