System Fails to Start

Problem: Desigo CC system fails to start.

Solution: Verify the following solutions to troubleshoot the system startup failure:

  • Verify that the various required Windows services are running. For more information, see Confirm Windows Services in Server Projects Configuration Procedures.
  • Confirm that the local user account, GMSDefaultUser, on the management station has access rights to the server project folder. For more information, see Share the Project Folder on the Server in Server Projects Configuration Procedures.
  • Verify that the Windows Firewall and any network firewalls between the Client/FEP and the Server have all the required ports open as specified in Configuring Windows Firewall Settings.
  • If the connection between Client and the Server is interrupted, you must restart Client.
    • When you reinstall the Desigo CC Server, you must update the project(s) running on the Client/FEP with project data of the linked project on the Desigo CC Server.
  • If a Desigo CC Client station is not running, proceed as follows:
    • Check the log viewer for a message on the Client computer regarding Client/Server time synchronization. For the Client software to start, the Client station computer clock must be aligned with the Server station computer clock. A misalignment of even 1 minute can be enough to prevent the software from starting properly.
    • If the client cannot operate in Closed mode, confirm that the local user account GMSDefaultUser, on the Server station, has access rights to the shared project folder on the Server.
  • If the Client cannot open due to Closed mode service connection, perform the following steps:
    • Select Start > Search Programs and Files and type Event Viewer.
    • The Event Viewer window displays.
    • Ensure that the default port number 8081 used for Closed mode service is not used by another application (for example, virus scanner).
    • If the default port number 8081 is already being used by another application, then you must do the following:
      a. Open the Gms.ApplicationFramework.exe.config and Gms.ClosedModeService.exe.config files available at the path:
      [installation drive:]\[installation folder]\GMSMainProject\bin.
      b. Locate the port number 8081 and set the port number to another number. For example, 8083.
      c. Save the files and launch the Client application.